Hospitality and Leisure

Relax in your social media

Learn how some of the UK’s leading hospitality and leisure operators are using SoCrowd to make their customer experience as good as it can possibly be.

Delivering a better social media experience in leisure and hospitality

  • Get a view of all social media accounts and activity across the organisation, whilst allowing local teams to safely develop great social media content and deliver outstanding customer service 100% 100%
  • Listen to social media conversations at the national and local level to identify engagement opportunities. 100% 100%
  • Measure the performance of you social media content and campaigns. Track response times to inbound customer care enquiries with both team and user analytics and reporting. 100% 100%
  • Deliver a consistent experience on social across all teams, departments or locations with automated workflows and approvals to both enhance and protect your reputation. 100% 100%
  • Monitor customer enquiries to capture audiences swiftly, improve social customer care and get more bookings. 100% 100%
  • Cut the risk of employee error and protect your brand reputation with individual secure logins, tailored user permissions as well a outstanding training and on-going support. 100% 100%

Explore the social media solution for leisure and hospitality

Social scheduling, planning and publishing

Social community and audience engagement

Social media analytics and reporting

Knowledge is powerful

Enterprise Social Media

The Complete Guide to Enterprise Social Media

Social Media Customer Service

The Ultimate Guide to Exceptional Social media Customer Service

Enterprise Social Media

How Serco Leisure Delivers Social Media Marketing & Customer Service

What they say

Social Media Manager

We chose SoCrowd as our social media management platform because of the individual logins that the tool provides and the flexibility of configuration that we knew would help to mould to our needs. We wanted colleagues at our centres to be able to access their social media accounts but without having the keys.

Ready to upgrade the customer experience?