Improve the patient experience

See how NHS and private healthcare organisations are using SoCrowd to engage with patients and deliver consistent, high quality communications.

More effective social media communications for healthcare organisations

  • Provide social media users with secure login details to create and publish new content in a secure and controlled way. 100% 100%
  • Effectively manage inbound questions and enquiries by automatically routing messages to the right people, and maintain a complete record of all activity. 100% 100%
  • Protect your brand reputation using smart dictionaries to moderate and control inbound and outbound content across different social networks. 100% 100%
  • Evaluate the performance of all outbound content and campaigns, and team performance and response times to inbound messages via powerful analytics. 100% 100%
  • Use social listening to identify customer engagement opportunities, and monitor conversations about the organisation, events or other keywords. 100% 100%
  • Manage crisis situations by automatically pausing all scheduled content, and allowing the response team to post alerts across multiple accounts. 100% 100%

Explore the social media software for health and medical

Social scheduling, planning and publishing

Social community and audience engagement

Social media analytics and reporting

Knowledge is powerful

Enterprise Social Media

The Complete Guide to Enterprise Social Media

Social Media Customer Service

The Ultimate Guide to Exceptional Social media Customer Service

What they say

Northern Health and Social Care Trust
External Communications Manager

“CrowdControlHQ allowed us to effectively schedule and reschedule from one platform, identify conversations we should be involved in quicker and to manage our replies from one central source.”

Ready to upgrade the patient experience?