Working to the same goals
Social media is so much stronger if you’re all pulling in the same direction. Whether you want to enhance your customer service or set up a centrally managed way to run campaigns, our collaboration tools make sure all your departments are working as one.
Surface customer service enquiries or potential issues quickly and get them to the right people in the right teams. You avoid any issue becoming a crisis.
Two heads are better than one
Encourage collaboration between teams and sites. Make sure that your local teams are staying on message so you’re always speaking with one voice.
Everyone’s up to speed
With automated alerts to all your team members, they can see the activity that matters to them. You can fine tune alerts to happen instantly, hourly or daily.
Send tasks to the people who are responsible for them. Administrators can see all the tasks across your entire organisation, so you know everything’s being taken care of.
Just add notes
Attach notes to conversations you’re having with your customers. So the whole team can see what’s going on and can hit the ground running if they’re needed.
Communication is key
The built in messaging facility means that you can easily share posts or communicate with any members of the team no longer having important messages lost in your email inbox.
Don’t just take our word for it
Understand from our customers how SoCrowd empowers them to enhance and protect their online reputation.
Social Media Specialist, RICS
SoCrowd allows you to deliver your social media content at the convenience of your audiences as opposed to my convenience which is Monday to Friday 9am-5pm. Our audiences consume content and contact brands each and every day of the year and with a platform in place, we can provide global coverage and meet expectations regardless of whether we’re in the office or not.