Allows you to have complete control
Having complete control over users, social media profiles, content and priorities is at the heart of our management and, with SoCrowd, it can be at the heart of yours too.
You’re in full control
Lock down your social media assets if something goes wrong and keep your team updated as things develop. Hit the pause button on any scheduled posts. You’re in full control of all your social activity.
Surface customer service enquiries or potential issues quickly and get them to the right people in the right teams to avoid any issue becoming a crisis. Turn reputation protection into reputation enhancement.
Encourage collaboration between teams and sites.
And make sure that your local teams are staying on message so you’re always speaking with one voice.
Role/Rule based workflows
Rule or role-based workflows ensure that you avoid any red faces before messages go public. Drill down to the whole conversation to make sure that even harmless responses to inflammatory conversations can be flagged and approved.
Who, what, when
One careless post can scupper your reputation so we make sure you get complete control, with only authorised users allowed in. You can shape the admin suite to mirror your organisation’s structure and how you do things and our audit trail keeps a record of all your activity, so you can see who posted what, when and to whom.
Don’t just take our word for it.
Book a demo today and see us in action.
It is very powerful – both from a customer services and communications perspective