Engage and inspire
Everything you need to shape some great campaigns and content. Your teams can spot ways to get conversations started, interact and engage. It’s quick and easy to use so you can focus on the people, rather than the platform.
Customer service made easy
With all of your inbound content in one place, you’ll never miss a comment. You can flag any particular social media noise by using our high priority, sensitive, and crisis triggers to be able to quickly respond to messages that really matter.
As soon as you’ve posted, you’ll get real-time insights covering number of clicks, post reach and more. You can then reply to comments and react to opportunities or challenges instantly.
Assign conversations to the right people
See enquiries and issues as they come in and assign them to the right people or teams so you can get things resolved, quickly. Keeping your customer service team happy, not to mention your customers.
Monitor your engagement
See the people who are reacting with your brand the most and get
them even more engaged and involved. Identify the best time to
engage and when you receive your inbound activity to decide how
best to resource your teams.
Don’t just take our word for it.
Book a demo today and see us in action.
We chose SoCrowd because it was the best fit for our needs.