Utilities are at the forefront of building robust digital and social strategies that solve challenges for the organisation, and build stronger connections with the modern customer.

Join SoCrowd and Northern Ireland Water to learn how they leverage social media to help build a better customer experience along the water customers’ journey. Hear first-hand experiences of their results and lessons learned along the way.

What you’ll learn

• Where social media fits the customer journey at NI Water.
• Bringing Customer Service, Communications and HR teams together.
• When social media engagement goes wrong and right.
• Plus, live Q&A at the end.